Terms and conditions
Within 14 days after receiving your order you can let us know if you want to return your item(s) to us. For returns via PostNL we charge €3.95. A Identreturn in our store is free of charge.
If you've tried an item and you don't like it, you can let us know, within 14 days after you (or someone else before you) received your order. You will receive your money back as soon as possible, but no later than 30 days after you have made up your mind.
All prices are inclusive of VAT and are subject to obvious errors or mistakes.
It is possible that the colors displayed online do not exactly match the actual colors of the item. This depends on the settings of your computer and / or monitor.
If you have any complaints, please let us know as soon as possible. You will receive a reply from us within one working day. We may need a little longer to respond to your complaint, but we will inform you.
With us, 'not good = money back' always applies. So if a product does not meet the listed specifications or quality requirements you may expect, please contact us on 020 - 3009056 or visit our Amsterdam store.
Hang Eleven B.V.
Telephone: +3120 - 3009 056